Shipping & Returns

Shipping & Returns

Shipping

We ship from Wrocław, Poland. Most orders are processed and dispatched within 24 hours on business days.

Delivery Times

  • Poland: 1–2 business days
  • Western Europe (DE, AT, CZ, SK): 3–5 business days
  • Eastern and Southern Europe: 5–7 business days

Shipping Costs

Shipping costs are calculated automatically at checkout based on weight and delivery destination. We offer free shipping above a certain order value.

Cut to Size

All profiles are cut to your specified length with ±0.5 mm precision. Cutting is included in the product price — there are no additional fees.

Returns

We accept returns within 14 days of delivery. Products must be in unused condition, in original packaging.

How to Return?

  1. Contact us by email: shop@bsv-slot.pl
  2. Provide your order number and the reason for return
  3. Send the product back to our address
  4. Refund will be processed within 5–7 business days

Note: Custom-cut profiles are non-returnable unless the product is defective.

Complaints

For damaged or incorrect products, please contact us within 48 hours of delivery. We will send a replacement or issue a full refund.

Contact: shop@bsv-slot.pl | +48 734 403 185