Shipping & Returns
Shipping & Returns
Shipping
We ship from Wrocław, Poland. Most orders are processed and dispatched within 24 hours on business days.
Delivery Times
- Poland: 1–2 business days
- Western Europe (DE, AT, CZ, SK): 3–5 business days
- Eastern and Southern Europe: 5–7 business days
Shipping Costs
Shipping costs are calculated automatically at checkout based on weight and delivery destination. We offer free shipping above a certain order value.
Cut to Size
All profiles are cut to your specified length with ±0.5 mm precision. Cutting is included in the product price — there are no additional fees.
Returns
We accept returns within 14 days of delivery. Products must be in unused condition, in original packaging.
How to Return?
- Contact us by email: shop@bsv-slot.pl
- Provide your order number and the reason for return
- Send the product back to our address
- Refund will be processed within 5–7 business days
Note: Custom-cut profiles are non-returnable unless the product is defective.
Complaints
For damaged or incorrect products, please contact us within 48 hours of delivery. We will send a replacement or issue a full refund.
Contact: shop@bsv-slot.pl | +48 734 403 185